Company
Policies

1. No Electrical Work in Rainy Weather

Purpose:
To ensure the safety of our staff, clients and equipment by preventing accidents during adverse weather conditions.

Policy:

• Safety Measures:

  • No electrical work will be performed during rainy weather.

  • This policy is in place to prevent accidents and ensure the highest standards of safety.

• Implementation:

  • Work schedules will be adjusted based on weather forecasts.

  • Staff will be informed promptly of any changes due to weather conditions.

• Communication:

  • Clients will be notified of any rescheduling due to rainy weather.

  • We will provide updates and alternative arrangements as needed.

Effective Date:
This policy is effective as of 01 April 2008.

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2. Seasonal Contracts

Purpose:
To provide maintenance and services for pools and spas during peak season.

Policy:

• Duration:

  • Contracts run from Memorial Day to Labor Day.

• Services Included:

  • Regular cleaning, chemical balancing, equipment checks, and other essential services.

• Scheduling:

  • Services scheduled at regular intervals; clients informed in advance.

• Payment:

  • A required deposit is due at the time of acceptance.

  • Payment is due at the start of the contract period; flexible plans are available.

• Cancellation:

  • Subject to standard cancellation policy; fees apply for services rendered.

• Communication:

  • Regular updates and reminders; prompt communication of schedule changes.

Effective Date:

This policy is effective as of 01 April 2008.

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3. Estimates

Purpose:
To ensure accurate and efficient preparation of estimates.

Policy:

• Required Information:

  • Full Name

  • Phone Number

  • Email Address

  • Physical Address

• Usage:

  • This information is necessary to provide precise and timely estimates.

Effective Date:
This policy is effective as of 01 April 2008.

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4. Cancellation Policy

Purpose:
To cover costs and commitments for scheduled services.

Policy:

• Contract Cancellations:

  • 65% fee of total contract value for cancellations.

• Service Call Cancellations:

  • $50 fee for cancellations within 24 hours of scheduled time.

• Payment:

  • Fees must be paid at the time of cancellation request.

  • Non-payment will maintain the original contract or service call.

• Exceptions:

  • Emergencies may be considered for exceptions at management's discretion.

• Communication:

  • Requests and payments must be made through the office.

  • Contracts must be a formal letter to the owner of the company which can be emailed, mailed or dropped off to our office.

Effective Date:
01 January 2025

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5. Rescheduling Policy

Purpose:
To ensure efficient use of resources and fair accommodation of all clients.

Policy:

• Rescheduling Requests:

  • Requests must be made at least 24 hours before the appointment.

  • Requests within 24 hours will incur a $50 administration fee.

• Administration Fee:

  • A non-refundable $50 fee applies to rescheduling within 24 hours.

  • The fee covers administrative costs.

• Payment:

  • The fee must be paid at the time of the request.

  • Non-payment will result in maintaining the original appointment.

• Exceptions:

  • Exceptions may be made for emergencies at management's discretion.

• Communication:

  • Requests and payments must be made through the office.

Effective Date:
01 January 2025

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6. Work Guarantee

Purpose:
To ensure client satisfaction and confidence in our services.

Policy:

• Guarantee Period:

  • We guarantee our work for 30 operational days from the completion date.

• Coverage:

  • If any issues arise within this period, we will address them promptly.

  • This includes repairs, adjustments, or replacements necessary to resolve the issue.

• Client Satisfaction:

  • Our goal is to ensure your satisfaction with our services.

  • We will work diligently to rectify any problems to meet your expectations.

• Communication:

  • Clients should report any issues as soon as they arise.

  • We will provide timely updates and solutions to ensure a smooth resolution.

Effective Date:
This policy is effective as of 01 April 2008.

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7. Warranties

Purpose:
To clarify the terms and conditions of equipment warranties.

Policy:

• Manufacturer Policy:

  • Warranties on equipment are governed by the manufacturer's policy.

• Eligibility:

  • Units out of the manufacturer's warranty period are not eligible for warranty work.

  • Units voided by the manufacturer for any reason are also not eligible for warranty work.

• Exceptions:

  • No exceptions will be made for units out of warranty or voided by the manufacturer.

• Communication:

  • Clients should refer to the manufacturer's warranty documentation for specific terms and conditions.

Effective Date:
This policy is effective as of 01 April 2008

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8. Contact Information

If you have any questions or need further clarification on our policies, please contact us at (609) 709-5858 or John@jpspoolandspaservices.com