Company
Policies

1. No Electrical Work in Rainy Weather

Purpose:
To ensure the safety of our staff, clients and equipment by preventing accidents during adverse weather conditions.

Policy:

• Safety Measures:

  • No electrical work will be performed during rainy weather.

  • This policy is in place to prevent accidents and ensure the highest standards of safety.

• Implementation:

  • Work schedules will be adjusted based on weather forecasts.

  • Staff will be informed promptly of any changes due to weather conditions.

• Communication:

  • Clients will be notified of any rescheduling due to rainy weather.

  • We will provide updates and alternative arrangements as needed.

Effective Date:
This policy is effective as of 01 April 2008.

​

2. Seasonal Contracts

Purpose:
To provide maintenance and services for pools and spas during peak season.

Policy:

• Duration:

  • Contracts run from Memorial Day to Labor Day.

• Services Included:

  • Regular cleaning, chemical balancing, equipment checks, and other essential services.

• Scheduling:

  • Services scheduled at regular intervals; clients informed in advance.

• Payment:

  • A required deposit is due at the time of acceptance.

  • Payment is due at the start of the contract period; flexible plans are available.

• Cancellation:

  • Subject to standard cancellation policy; fees apply for services rendered.

• Communication:

  • Regular updates and reminders; prompt communication of schedule changes.

Effective Date:

This policy is effective as of 01 April 2008.

​​

3. Estimates

Purpose:
To ensure accurate and efficient preparation of estimates.

Policy:

• Required Information:

  • Full Name

  • Phone Number

  • Email Address

  • Physical Address

• Usage:

  • This information is necessary to provide precise and timely estimates.

Effective Date:
This policy is effective as of 01 April 2008.

​

4. Cancellation Policy

Purpose:
To cover costs and commitments for scheduled services.

Policy:

• Contract Cancellations:

  • 65% fee of total contract value for cancellations.

• Service Call Cancellations:

  • $50 fee for cancellations within 24 hours of scheduled time.

• Payment:

  • Fees must be paid at the time of cancellation request.

  • Non-payment will maintain the original contract or service call.

• Exceptions:

  • Emergencies may be considered for exceptions at management's discretion.

• Communication:

  • Requests and payments must be made through the office.

  • Contracts must be a formal letter to the owner of the company which can be emailed, mailed or dropped off to our office.

Effective Date:
This policy is effective as of 01 January 2025

​

5. Rescheduling Policy

Purpose:
To ensure efficient use of resources and fair accommodation of all clients.

Policy:

• Rescheduling Requests:

  • Requests must be made at least 24 hours before the appointment.

  • Requests within 24 hours will incur a $50 administration fee.

• Administration Fee:

  • A non-refundable $50 fee applies to rescheduling within 24 hours.

  • The fee covers administrative costs.

• Payment:

  • The fee must be paid at the time of the request.

  • Non-payment will result in maintaining the original appointment.

• Exceptions:

  • Exceptions may be made for emergencies at management's discretion.

• Communication:

  • Requests and payments must be made through the office.

Effective Date:
This policy is effective as of 01 January 2025

​

6. Work Guarantee

Purpose:
To ensure client satisfaction and confidence in our services.

Policy:

• Guarantee Period:

  • We guarantee our work for 30 operational days from the completion date.

• Coverage:

  • If any issues arise within this period, we will address them promptly.

  • This includes repairs, adjustments, or replacements necessary to resolve the issue.

• Client Satisfaction:

  • Our goal is to ensure your satisfaction with our services.

  • We will work diligently to rectify any problems to meet your expectations.

• Communication:

  • Clients should report any issues as soon as they arise.

  • We will provide timely updates and solutions to ensure a smooth resolution.

Effective Date:
This policy is effective as of 01 April 2008.

​

7.  Hazardous Work Environment Tier Policy (Class 1 / Class 2 / Class 3)

7.1) Purpose

This policy establishes standardized Hazardous Work Environment Classes to:

• Protect technicians and customers by ensuring consistent safety practices

• Define clear pricing for elevated risk work conditions and chemical handling

• Prevent misunderstandings by applying the same rules across all jobs

7.2) Scope

This policy applies to all field service work involving:

• Chemical handling, transfer, dosing, or staging

• Work in areas with poor ventilation or confined access

• Any situation requiring elevated PPE, spill readiness, or controlled handling procedures

7.3) General Rules (Applies to All Classes)

• Technicians must follow label instructions and SDS guidance for any chemical used/handled.

• Technicians may pause work if conditions are unsafe.

• Hazard class is determined by work conditions, chemical hazards, and handling requirements—not by customer preference or convenience.

• If conditions change during the job, the hazard class may be reassessed.

7.4) ​Class Definitions & Pricing

Important note on numbering: “Class” numbers are internal tiers used for consistency. The class applied depends on the type of hazard, not a “higher is always worse” scale.

​​​

• Class 1 – Confined Space / Poor Ventilation Hazard

  • Price: $150 per worker

  • Definition:

    • Applies when work is performed in a confined or poorly ventilated area where chemical fumes/vapors may accumulate or airflow is restricted.

  • Common Examples:

    • Small pump rooms with limited airflow

    • Enclosures, crawlspaces, pits, tight equipment bays

    • Areas with noticeable fume buildup or limited entry/exit

  • Included in Fee:

    • Additional PPE and precautions for restricted airflow environments

    • Extra setup/monitoring time (e.g., positioning for airflow, controlled access)

    • Increased safety protocols due to elevated inhalation/exposure risk

​

• Class 2 – Large-Quantity Chemical Handling (Ventilated Area)

  • Price: $100 per worker

  • Definition:

    • Applies when work requires handling, transferring, staging, or dosing larger quantities of pool/spa chemicals in a properly ventilated workspace.

  • Typical Triggers (internal guidance):

    • Multiple containers/bags handled in one visit

    • Repeated measuring/transfer (not a single small addition)

    • Extended chemical handling time and cleanup

    • Two-person handling due to weight, safety support, or controlled transfer

  •  

    Included in Fee:

    • Additional PPE and controlled handling procedures

    • Spill prevention readiness and surface protection measures

    • Added setup/cleanup time and safe staging/transfer practices

​

• Class 3 – High-Hazard Chemical Handling (Corrosives/Oxidizers)

  • Price: $75 per Worker

  • Definition:

    • Applies when service requires handling, measuring, transferring, or dosing high-hazard chemicals such as muriatic acid and other strongly corrosive or reactive products, even in a ventilated area.

  • Common Triggers:

    • Handling muriatic acid (HCl)

    • Use/handling of corrosive descalers, strong acids

    • Handling strong oxidizers where splash/spill risk is elevated

    • Any product labeled Corrosive or Oxidizer requiring enhanced PPE/controls

  • Included in Fee:

    • Enhanced PPE requirements (splash protection focus)

    • Controlled transfer/dosing procedures to reduce splash/spill exposure

    • Spill prevention readiness and additional cleanup measures​

7.5) How Fees Apply

Only one hazardous work environment fee will be charged per visit.

• How we determine the one fee:

1. If Class 1 applies (confined/poor ventilation) → charge Class 1 only.

2. If Class 1 does not apply:

   • Determine whether Class 2 applies (large-quantity handling, ventilated).

   • Determine whether Class 3 applies (high-hazard chemical handling).

3. Charge whichever single class results in the higher applicable fee for that visit.

• Examples:

  • Ventilated area + muriatic acid + routine quantity → Class 3 ($75)

  • Ventilated area + muriatic acid + large-quantity handling (1 worker) → Class 2 ($100) (highest applies)

  • Ventilated area + large-quantity handling (2 workers) → Class 2 ($200) (cap reached)

  • Confined/poor ventilation regardless of chemicals → Class 1 ($150) (Class 2 requires ventilated conditions, so it typically will not apply)​

7.6) Escalation / Reclassification (Stop-Work Authority)

Work may be paused and reclassified if conditions become unsafe, including:

• Ventilation decreases or area becomes confined

• Strong fumes/vapors or chemical reaction concerns

• Leaking/damaged containers or active spill

• Unsafe storage, unknown chemical identity, or incompatible chemicals present​

7.7) Documentation (Internal)

For any hazard class charge, technicians should record:

• Which class was applied and why (one sentence)

• Notes on conditions (ventilation, access, chemical type/quantity)

• Photos when relevant (confined space access, chemical staging, spills/leaks)

Effective Date:

This policy is effective as of 01 April 2008. Revised 23 March 2026.

​

7. Warranties

Purpose:
To clarify the terms and conditions of equipment warranties.

Policy:

• Manufacturer Policy:

  • Warranties on equipment are governed by the manufacturer's policy.

• Eligibility:

  • Units out of the manufacturer's warranty period are not eligible for warranty work.

  • Units voided by the manufacturer for any reason are also not eligible for warranty work.

• Exceptions:

  • No exceptions will be made for units out of warranty or voided by the manufacturer.

• Communication:

  • Clients should refer to the manufacturer's warranty documentation for specific terms and conditions.

Effective Date:
This policy is effective as of 01 April 2008

​

8. Contact Information

If you have any questions or need further clarification on our policies, please contact us at (609) 709-5858 or John@jpspoolandspaservices.com